Terms and conditions
Terms and Conditions
This Terms and Conditions document governs the use of The ‘Signature Tools Limited' (Signature Tools hereafter) Web Store Service. This Agreement can be accessed through T&C at the lower section of the website.
Terms and Trade
Signature Tools owns and operates this website www.sigtools.co.nz and www.topclassgears.com, and is located in New Zealand. Signature Tools operates under New Zealand laws.
ACCEPTANCE OF TERMS
When you access this site, you acknowledge that you have read and agree to the terms described below. If you do not agree to the terms discussed here, you should exit the site and refrain from placing any order.
CONTRACT, PAYMENT AND DELIVERY
Orders will be accepted by Signature Tools, and delivered within New Zealand and to any other parts of the world upon request. Payment is to be made in NZD and currencies available on the website based on your location. Any contract arising from this site is governed by the laws of New Zealand.
Product specifications and the actual product may vary from what is advertised due to manufacturer’s latest update.
The customs fees and/or taxes for international orders are to be paid by the customer unless otherwise agreed by both parties. Please refer to your local authority as each country has different threshold for 'Tax-Free' value.
For example, searching '[your country] import tax free limit' would be able to give you some information about the regulations.
For Russia - DHL cannot send to private individuals in Russia, but it is permitted to send if it's addressed to a business.
Products may be added to or removed from the website from time to time. While we do not accept liability for any loss arising, every effort will be made to keep the information up to date and accurate.
All prices on the website in New Zealand dollars (NZD) includes Goods and Services Tax (GST). Prices may increase or decrease from time to time. Prices shown at the time of purchase are the prices you will pay. You must pay by payment methods available on the website. We will not accept cheques or cash on delivery. Signature Tools takes no responsibility for pricing mistakes etc.
Products displayed on Signature Tools shopping site can be purchased using secure online Mastercard and Visa transaction facility.
Signature Tools reserves the right to abort a sale at any point.
Signature Tools do not collect or store any credit card information.
You cannot order online from our partner stores and not all products are available.
All payments made by puchase order (Charge accounts) are subject to individual approval.
You will be asked to register as a member of Signature Tools. Apart from the many member benefits, including receiving regular emails containing special deals, your shopping address details will be filed saving you the effort of entering these details each time you go to the checkout.
As a registered customer we will send you emails and updates from time to time to inform you of new ranges, special offers and discounts. Please note, you are able to unsubscribe from our email updates at any time.
You cannot cancel your order once it has been placed. Please contact your dispatch store as soon as possible if you need to make changes to your order.
We will not deliver to any address in which we deem suspicious.
Generally, products are dispatched the next working day but may take up to 14 days to be delivered. Please contact us if you have not received your product within this time.
We will notify you if your product cannot be dispatched.
Delivery charges will be added to each order and shown as a separate item before you choose to enter your payment details.
For New Zealand orders, shipping cost covers residential and rural area excluding Waiheke, Great Barrier, Chatham, and Stewart Islands.
Should your order incur an additional charge, we will advise you prior to processing your order.
Should you feel that your goods do not arrive in good condition, please feel free to contact us.
We are not responsible for loss or damage of goods that are delivered to an incorrect address.
TITLE AND RISK
Goods are at our risk until delivered to the address given for your purchase.
RETURNS, EXCHANGE AND REFUNDS
Please choose carefully as we do not refund if you change your mind.
In the case of sizing issue, Signature Tools may consider an exchange provided that the product is still in ‘Off-The-Shelf’ condition which means UNUSED condition. The product is to be sent to Signature Tools and is subject to ‘Quality Assurance Inspection’.
If, after the inspection, the product requires any additional work before going back to the stock, extra charges will incur for the exchange and the you will be notified of such information.
Any returned products will also undergo our 'Quality Assurance Inspection' and a refund will be arranged provided that it is still in 'Off-the-shelf/unused' condition.
Signature Tools may reject your return if the returned product is unrepairable, or holds no value as a stock item.
If you discover any defect with your product, you may return the item you purchased in new condition for repair or replacement within 14 days of delivery. For faulty products we may, at our discretion, and/or if the supplier has a policy, for repair the product or provide a complete refund. We will notify you via e-mail of the status of the replacement, repair or refund once we have received and processed the returned item. You can expect a refund in the same form of payment originally used for purchase within 7 business days of our receiving your return. Different manufacturer / supplier may offer different options / procedures for repair, details can be found along with the description of the goods.
Freight will be refunded where the product is faulty or arrived damaged.
Under our guarantee, faulty items that meet our conditions of care and use will be repaired, replaced or a refund will be issued at Signature Tools' discretion.
Different manufacturer / supplier may offer different options / procedures for warranty, details can be found along with the description of the goods.
Where the provisions of the Consumer Guarantees Act 1993 apply, these terms will be read subject to the application of that Act, and in the case of any conflict, the provisions of that Act will apply.
Our warranties cover manufacturing defects, please note that the guarantee does not cover faults arising from:
Normal wear and tear
Accidental damage or mistreatment
For any claim to be made, the store is to be contacted with images, videos of what happened and description of how it happened.
The item must be sent directly to the purchasing store. Contact details for each of our stores can be found on the packing slip of your order.
Warranty does not cover indirect or consequential damage resulting from the defects or inaccuracy or inoperativeness of the product.
Warranties shall not apply if products are bought for use by a hire company.
LIMITATION OF LIABILITY
Signature Tools is not liable for any direct, indirect, special, incidental or consequential damages or loss of profit arising out of the use, or the inability to use, the products on this site. This includes but is not limited to the loss of data or loss of profit, even if Signature Tools was advised of the possibility of such damages.
Any changes to this policy will be published here.
Signature Tools also reserve the right to change our polices at any time with no notice.