Delivery schedule

Your order is scheduled to be dispatched within 2-3 business days.

Delivery time within New Zealand is 2-3 days after dispatch unless there is a known issue.

Australia - 3-5 days, or some remote area up to 7-10 days.

Other parts of the world 5-10 days.

Any Customs related costs are to be paid by the customer.

 

Should you wish to communicate with us please do not hesitate to get in touch using following channel.

Instagram: @sigtools 
Email: help@sigtools.co.nz 

 

Due to the recent weather event, we are doing our bit to help the community by donating some of our profit to 'Emergency support agencies' such as the Red Cross and Auckland City Mission. 

Thank YOU for making this possible, without your support this cannot happen. 

 

If you are a customer outside of New Zealand please read carefully to avoid any delays and overpaying.
  • We strongly recommend insuring your shipment. 

    To insure your order, all you have to do is ADD a DHL Insurance product to your cart. It can be found by search option on the website by typing 'DHL'.

    Insurance is a recommendation, but with no insurance we are unable to make any claims against any unfortunate events of missing and/or damaged shipments. 

    Peace of mind is better than anything else. 

  • The customs taxes and duty for international orders are to be paid by the customer unless otherwise agreed.
    Refer to your local authority as each country has different threshold for 'Tax-Free' value for shopping overseas.

    For example, searching '[your country] import tax free limit' will show information about the regulations. 

  • We do NOT offer any legal advice regarding  any rules and regulations as they change all the time. 

  

  • If an order is placed with bank transfer, the following bank account details can be used to make the payment. Sending a screenshot to info@sigtools.co.nz with your order number to will speed things up. 
    Beneficiary name
    Signature Tools Limited

    Beneficiary account
    12-3143-0409771-00
     
    IBAN (International Bank Account Number)
    12-3143
     
    SWIFT Code
    ASBBNZ2A
     
    Beneficiary Bank Address
    ASB Bank Limited,
    12 Jellicoe Street,
    Auckland Central,
    Auckland 1010,
    New Zealand